The bottom line is this: A church is not an audience, it is a community, a body, and a family. And those necessitate close, intimate relationships. So, regardless of the size of our church, everyone should be known and cared for by their elders. But unless we strictly limit congregations to 200 people, we simply cannot expect that one particular person will carry the entire pastoral responsibility. And whenever the expectation arises that everyone must know that specific pastor, then we’ve elevated that pastor to an impossibly super-human role. That kind of expectation is not fair to the pastor, and it bypasses the ways in which God has gifted other elders in the church to care for his flock. The irony is that those who accuse multi-site churches of a ‘cult of personality’ are often guilty of a cult of personality themselves.
We should look at the Church and the Church staff like an old fashioned phone tree. I know something that I am going to share you with in order for you to tell others who can tell others.